Contact the study team
Email artur.zhdan@gptinf.com with “GazeStudy support” in the subject. Include your iPhone model, iOS version, what happened, and the participant code if relevant. Please do not send camera images or access tokens. Support is provided by Magura Digital OÜ; this is not an emergency or medical service.
An upload did not finish
Reopen the app and use Retry upload on the saved-recording screen. Keep the app and local recording files until the server confirms receipt. A stable Wi-Fi connection can help. Your recording can be partial if the task was interrupted. Do not repeatedly create new sessions to replace an upload that is still pending.
The camera is not available
Check iPhone Settings to permit camera access for GazeStudy. Use portrait orientation and close other camera apps. The active study uses the front camera and does not need microphone or photo-library access. If you do not want to share camera images, do not participate.
I want my recording removed
Use Request deletion in the app, which requests removal of server copies and then removes local files after acknowledgement. If you cannot use the app, email the company contact. See the full deletion instructions.
I do not have an installation link
Public App Store availability has not been announced on this site. Pilot participants receive instructions from the study team. Contact us about an invitation; do not install an app from an unverified download link.
Company and privacy
Find the operator’s registered details on the company page and the data collection, retention, and rights information in the privacy policy.